If we don’t answer your queries below, please contact us at info@newhorizonsisb.com  /  sales@newhorizons.pk


How do I order a book if I don’t want to do it online?

If you don’t want to order online, please ring us on 051-493 8062/831 3186,  Mobile/ WhatsApp : +92-307-230-2221  or email info@newhorizons.pk  /  sales@newhorizons.pk with titles of the books you would like and we will place your order. Please provide with the following so we can process your order: your name, your delivery address, contact details and payment information.

Can I track my order?

Yes, you will be provided with the courier tracking number.

Can I order books in bulk?

To place a large order, or if you are a bookshop, library or other PK trade outlet, please contact us on info@newhorizons.pk or visit our branch.

Can I cancel an order?

Once you have placed an order, it cannot be cancelled.


How long does delivery take?

Orders take 3–5 working days to arrive using our courier services.

How do I return a book?

You will have 03 days to return a book and it will be only returned if there is a manufacturing defect in the book. You must report it immediately upon receiving the delivery with proof to info@newhorizons.pk with your order number and the reason why you are returning to our email address info@newhorizons.pk / sales@newhorizons.pkwith the subject ‘RETURN’.